OREGON BOARD OF DENTISTRY
December 2019 www.oregon.gov/dentistry
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Daniel Blickensta, D.D.S., M.Sc.
I
f there was a recurring theme throughout
many of the Board complaints related to
dentistry, it is that the dentist had “cut a cor-
ner” somewhere during the treatment.
Take for example, the initial comprehensive
exam. ere may not have been a review of
the patient’s medical history, or periodon-
tal pocket charting documented. e ra-
diographic images may have been of poor,
non-diagnostic quality, and the dentist failed to have new radiographic
images taken.
We have also seen corners being cut during treatment planning. ere
have been a number of implants placed with little to no thought as to how
the implant was going to be restored, or no diagnostic models were made.
A treatment plan for upper anterior crowns/veneers may have been made
without a diagnostic wax-up, which would allow the patient to see what
the nished product would look like. Before beginning restorative treat-
ment, the dentist should ask themselves: “Is the periodontium sound?” “Is
there enough bone for an implant?” “Is there enough boney support for
the tooth to support a xed bridge?” “Are corners getting cut so that the
restorative portion of the treatment plan can be charged out?”
In some complaints, we found that the patient’s treatment consultation
had been glossed over - especially the part regarding fees, and when they
needed to be paid. Many Board complaints stem from the fact that the
dentist had their front oce sta handle a patient’s concerns, rather than
speaking with the patient themselves. Ultimately, it is a better use of the
dentist’s time to answer a patient’s questions and concerns directly, than to
have the patient complain to the Board to try to resolve the issue.
Failure to stop and take a nal root canal lm to verify that the ll is ac-
ceptable before inserting a post or preparing the tooth for a crown, or not
taking a radiographic image to verify that the transfer-coping is fully seat-
ed before taking a nal impression, are further examples of corner-cutting
that the Board sees on a regular basis.
Additionally, don’t cut corners when it comes to documentation. Spend
time adequately documenting in the patient records the treatment that
was provided, and any conversations that you had with the patient. Good
documentation is the most successful defense in many Board complaints.
Insucient time to accomplish these goals seems to be related to the un-
derlying goal of increasing oce productivity. A lot more money can be
produced if a crown prep is completed in an hour, than if an evaluation
is completed in an hour. us, the goal of maximizing productivity in the
short-term contributes to “cutting corners.”
Cutting corners results in poor communication between dentists and pa-
tients, insucient or no informed consent, having to re-do work if the
therapeutic outcome was not the desired or anticipated outcome, and
unnecessary complaints being generated to the Board of Dentistry. e
highest quality of dental care should be the goal for all patients. Obvi-
ously, specic circumstances for each patient may result in a “Plan B”, or
“Plan C” option being accepted and executed. e “Plan A” option should
always be presented to the patient rst.
T
he State Emergency Registry of Volunteers in Oregon (SERV-OR) is
putting out a call to dental professionals to recruit, train, and deploy
dentists, dental hygienists and dental assistants during public health emer-
gencies in Oregon. e SERV-OR program is continually working to pro-
mote engagement across healthcare professions in our ongoing eorts to be
prepared to protect the health and safety of Oregonians during large-scale
disasters. If you’ve ever thought about volunteering your time, energy, and
invaluable medical skills to a worthwhile and potentially life-saving cause,
the registry, and your fellow Oregonians, could use you.
Of the 3,000 medical volunteers currently registered with SERV-OR state-
wide, only 47 work in the dental industry. ough SERV-OR already con-
sists of a strong cadre of engaged volunteers in various professions, it is
evident that there is a true need for additional dental professionals.
As a member of SERV-OR, you will be registered, trained, and contacted
in the event of an emergency. As with any volunteer program, your par-
ticipation in any one event is entirely voluntary. Duties of volunteers can
vary widely depending on the type and magnitude of the crisis. You may be
asked to sta a Federal Medical Station, help maintain a sterile healthcare
environment, operate an emergency hotline providing information to the
public within the scope of your expertise, or respond in the community to
urgent wellness needs following a public health crisis such as an outbreak
or other interruption that may cause a lapse in regular services. ese,
among many other tasks, are essential to maintaining or restoring the pub-
lic’s health during or following an emergency.
During non-emergency times, SERV-OR volunteers may participate in free
disaster-related trainings alongside like-minded professionals. ese train-
ings are designed to enhance individual preparedness, as well as coordi-
nation and familiarity with fellow volunteers and other emergency service
agencies.
For those licensed medical professionals that qualify to be SERV-OR mem-
bers, including previously licensed professionals who have retired fewer
than 10 years’ prior, tort and workers’ compensation liability coverage is
oered by the state of Oregon when participating in a state sanctioned de-
ployment.
As a volunteer, you’ll gain personal satisfaction, a chance to make a dier-
ence in your community, and the knowledge that you are part of an eec-
tive, ocial response system.
For more information about SERV-OR, please visit serv-or.org, or contact
the volunteer coordinator, Sophie Miller-DeSart, at Sophie.Miller-DeSart@
state.or.us or 971-291-2033.
Division 42 - Dental Assisting
e OBD would like to remind licensees that
per OAR 818-042-0020, certications held
by their dental assistants must be properly
displayed at all times:
"(3) e supervising dentist or dental hygienist is re-
sponsible for assuring that all required licenses, permits or
certicates are current and posted in a conspicuous place."